Please note- Deposits are made once a week. Please allow extra time for us to process your payment.
What do I need to include with my payment?
Please include a copy of the first page of your reservation. If you cannot print this, please be sure to include the name of person the reservation is under, the property you are renting and the check in date. This will ensure that the payment will be posted correctly.
Who do I make the payment to?
Please make checks and money orders payable to Lost In The Magic.
What forms of payment do you accept?
Guests can pay with a personal check, cashiers check, bill payment, money order, VISA or Mastercard. We are unable to accept Discover or American Express. We also do not use PayPal. We only accept U.S. Funds.
How do I make payment?
Your confirmation email will show the type of payment you selected in the Reservation Information section, as well as the due dates. If you selected check as your form of payment when you reserved, you will need to send a check for the deposit / initial payment and for the balance as well. Please make sure the payment is at our office by the due dates.
If you selected payment by credit card, and your confirmation indicates the same, your card will automatically be charged on the appropriate due dates. You will not need to contact us to process the card. Our website does not have a location to process the payment yourself. If you want to pay the balance early, please email us at info@LostintheMagic.com notifying us that you would like to make a payment on your reservation. Just let us know the amount or to charge the remaining balance.
Will I be notified when my payment is received?
Yes, you will receive an email notification when we receive and record your payment. Please note, it does take us a few days to receive, record and process payments. Deposits are generally made once a week. Please allow extra time for us to process the check. Feel free to email us at info@LostintheMagic.com if you would like to follow up while you are waiting.
How do I change the card on file?
Please log in to the customer login section on our website. Update your card information, then be sure to check mark the box to update the information and click on the update and save button. Be sure to make all changes at least 24 hours before the payment due date. Since the cards auto charge we cannot stop the payment from processing on whatever card is on the reservation.
If you are updating the card in order to make a payment before the due date, be sure to email us the amount you want us to charge at info@LostintheMagic.com. We are not notified when cards are updated, so if it is for a payment before the auto charge date, you must notify us.
Can another member of our group make a payment using their card?
We do try to limit the number of cards used to the one on the reservation. However, in some situations we can help accommodate. Please send your request to info@LostintheMagic.com and if we are able to help we can send you a secure link.
How can I get a copy of my reservation?
Guests can log into their account on the website and resend a copy of the reservation to themselves by email. Be sure to check your spam, junk or bulk folder if you do not receive it.
Do I have to make the full payment by the balance due date? Can I arrange to make payment later?
I am sorry but management does require payment in full 35 days prior to check in. We are not allowed to accept payment after the due date. Reservations will need to be canceled if payment cannot be met by the assigned due date.